GENERAL TERMS AND CONDITIONS

In the case of a product on offer, the offer price and the validity of the offer shall always be indicated together with its essential characteristics.

In compliance with current regulations SUQEEZE LIFE SL offers information on all items for sale, their characteristics and prices. However, SQUEEZE LIFE SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of the same. In this way, the products offered at all times through the website will be governed by the General Conditions of Contract in force in each case. Likewise, SQUEEZE LIFE SL will have the right to stop offering, without prior notice and at any time, access to the aforementioned products.
Translated with DeepL.com (free version)

The products offered in our online shop incorporate a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer itself. The product characteristics identify the colours in which the product is available.

SQUEEZE LIFE SL is liable for the lack of conformity of all products offered on the website for a period of three years from delivery.

In accordance with the General Law for the Defence of Consumers and Users, defects that appear during the first 2 years in new products are understood to be of origin, that is to say, that they already existed at the time of delivery, unless the company can demonstrate that the effect has been caused by misuse.

SQUEEZE LIFE SL has an after-sales service during the indicated period. The customer can contact the SQUEEZE LIFE SL establishment, the after-sales service by e-mail to sforner@zumit.es or to the points established by the supplier itself. In case of doubt you can contact the customer service telephone 965140775 or by email sforner@zumit.es.

In the case of perishable products and you receive them in poor condition or out of date, please contact sfroner@zumit.es. It is essential to follow the storage instructions given on the packaging itself, in addition to observing the expiry date, keeping in any case the proof of purchase.

All products indicate the selling price in Euros and include Value Added Tax (VAT).

If any other tax is applicable, this would be indicated (IGIC or IPSI).

SQUEEZE LIFE SL delivers to:

-Peninsula

SQUEEZE LIFE SL will charge the following for shipping costs:

6,50 Euros for shipments to Peninsula.

Products are delivered by SEUR FRIO.

Shipping costs will be free of charge for purchases over 50 Euros.

To the following destinations: Peninsula.

SQUEEZE LIFE SL is not responsible for possible customs charges.

The customer can pay for their order by choosing any of the following methods. During the checkout process, you must indicate your choice:

• VISA or MASTERCARD Credit Card

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted through the network.

Likewise, your credit card details are entered directly on the bank’s page, in the POS (Bank’s Point of Sale Terminal) and are not entered or recorded on any SQUEEZE LIFE SL server.

When paying with VISA or MASTERCARD, you will always be asked for the following information: the card number, expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.

This payment method is valid only on the website.

When the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and credit entries in the accounts of the provider and the cardholder will be made as soon as possible.

However, if the purchase was actually made by the cardholder and the refund request was not a result of exercising the right of withdrawal or resolution and, therefore, the cancellation of the corresponding charge was unduly demanded, the cardholder will be obligated to SQUEEZE LIFE SL for the compensation of damages caused as a result of such cancellation.

• Bank Transfer

When selecting bank transfer, you will receive, along with your order confirmation, an email with the banking details of SQUEEZE LIFE SL.

It is very important that when making the transfer, you indicate the order number in the subject line, as well as your name and surname, and make the transfer within 3 days after the order confirmation date to validate it.

If you wish, you can send us the proof by email to sforner@zumit.es. But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.

We remind you that the payment must be made in EUROS and that any exchange and bank commissions are at your expense.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always communicate to your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, SQUEEZE LIFE SL could stop the shipment of your order as it has not received the full amount of the same.

Any exchange and bank commissions are at the customer’s expense.

• PayPal

It allows you to send payments on the Internet securely and conveniently. PayPal’s network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal: https://www.paypal.com.

SQUEEZE LIFE SL commits to deliver the order within the following timeframe: between 24 and 48 hours in case of home delivery, from the moment the order confirmation email is received.

The availability of products offered by SQUEEZE LIFE SL may vary depending on customer demand. Although SQUEEZE LIFE SL updates the stock periodically, the product requested by the customer could be out of stock at that moment.

In case of non-execution due to unavailability, SQUEEZE LIFE SL will proceed as follows: the buyer will be notified of the lack of stock of the product and the forecast for order execution. If the buyer decides to wait for stock availability, they will be kept informed of its availability and the order will be executed as soon as possible.

On the other hand, if the buyer does not wish to wait for stock availability, they may cancel their order without any additional cost or request a product change.

The buyer will have a period of fourteen calendar days to withdraw, starting from the day the customer receives the product, without any penalty and without indicating the reasons.

The customer must return the products subject to withdrawal without any undue delay and in any case no later than 14 calendar days from the date on which they communicate their decision to withdraw.

The refund of the amount corresponding to the withdrawal will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated, and always provided that the goods or products subject to withdrawal have been received previously or until the consumer and user has presented proof of the return of the goods, whichever condition is met first. Otherwise, the disbursement may be withheld until the receipt of said goods or until the Customer proves the return of the goods.

The user is informed that they will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish their nature, characteristics or functioning.

The exercise of the right of withdrawal must be made by notification through telephone communication to 965140775, by sending an email to sforner@zumit.es, sending your writing to our postal address: AVENIDA EUSEBIO SEMPERE, 13-ENTLO., 03003 ALICANTE/ALACANT (ALACANT), or through the withdrawal form.

As established in Article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made according to the consumer’s specifications or clearly personalized, or which by their nature cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

Specifically, it is covered by the following exception:

The supply of goods that may deteriorate or expire quickly.

SQUEEZE LIFE SL. will be responsible for collecting the product.

SQUEEZE LIFE SL. will bear the costs of returning the product.

The refund of the amounts paid by the customer will be made using the same means of payment used by the customer, unless otherwise arranged.

SQUEEZE LIFE SL will refund the amounts paid by the customer within 14 calendar days from the date of receipt of the right of withdrawal.

Except in cases where the entity has offered to collect the goods itself, in sales contracts, the entity may withhold the refund until it has received the goods, or until the consumer and user has presented proof of the return of the goods, whichever condition is met first.

In the event that the product is not in good condition and the causes attributable to this are not the consequence of the customer, they will have the right to return the product, informing SQUEEZE LIFE SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

SQUEEZE LIFE SL commits to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.

If the user wishes to file a complaint, they should contact via email sforner@zumit.es or in writing to the address AVENIDA EUSEBIO SEMPERE, 13-ENTILO., 03003 ALICANTE/ALACANT (ALACANT). Likewise, SQUEEZE LIFE SL has official complaint forms available to consumers and users.

Online dispute resolution according to Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr

Likewise, SQUEEZE LIFE SL reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the user and the provider will be governed by the current regulations applicable in Spanish territory. Should any controversy arise, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction complying with the rules on jurisdiction and competence in this regard.

Last updated: February 27, 2025.